At the moment it does not appear you can export and report on Paragraph Text (Rich Text) within Freshservice. It does not appear a part of the data dictionary in reporting.
Can this please be added (e.g. the description of asset types) so it can be pulled into reports?
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+2Thanks for raising this — I’ve also noticed the same limitation in Freshservice reporting.
It’s quite restrictive that Paragraph Text (Rich Text) fields aren’t available in the data dictionary, especially when teams rely on asset descriptions or detailed notes for reporting and audits. In many cases, this data is actually critical for analytics and compliance tracking, so it would make sense for Freshworks to include it in a future update or at least provide a workaround via API or export options.
Hopefully this gets added soon, as it would significantly improve reporting flexibility and visibility across asset management.
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+2At the moment, Freshservice Analytics does not support exporting or reporting on Paragraph Text (Rich Text) fields, as these fields are not part of the reporting data dictionary.
Because of this limitation, content such as asset descriptions or detailed notes cannot be directly used in Analytics reports. A common workaround is to store key information in reportable custom fields (e.g., single-line or multi-line text fields), although this is not always ideal.
This feature request to include Paragraph Text in reporting is important and would improve reporting flexibility.
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