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Analytics: Read Only access

Related products:Freshdesk
  • January 16, 2020
  • 1 reply
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S
Contributor

Would be great if we could block 'Editing' in the Analytics module, via a setting in ROLEs.


So some Agents can see and modify/create reports, others can only View them

1 reply

suprabha.somanathan
Community Debut

Stephan, 


Thanks for the feedback and I am happy to take this idea to our product managers. As new enhancements are taken up and implemented based on the number of asks, you can watch out for this in our updates section. 


Until then, a workaround for this would be adding an agent email address to a scheduled report in Analytics and that ensures that this agent receives a copy of the report that is view/read-only.


Cheers!

Suprabha, Freshdesk Community
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