There are 4 countries using the Freshdesk portal and as per our support model, the countries don’t contact the Freshworks support and its done via the global team.
But as the email from Analytics, support@freshdesk.com is same as the Freshworks support so if someone replies to any report email it creates a support ticket in Freshworks.
If one can define the email address in portal or the portal default is used, it will be much better.
