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Analytics report - enable filling of Filtering criteria in Viewing mode

Related products:Freshdesk
  • February 24, 2020
  • 2 replies
  • 13 views

Hello, 

Using Freshservice Analytics module, i have developped a report with widget "Timesheet", and filter criteria on date. 

Problem is that in Viewing mode, these criteria are not displayed and cannot be modified. 

So the agents that are using my report are not able to choose the period they are interested by. 

Is there a way into an analytics report, to enable the filling of selection criteria in Viewing mode?

Thanks a lot.

JS

2 replies

I agree! it would be most useful to have the current filters/date displayed in viewing mode on all of the reports.


jdaniele
Apprentice
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  • Apprentice
  • July 16, 2020

Having filters in the View mode would be very valuable. Any ETA on adding this functionality?