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New Idea

Analytics - Send from Service Desk Email

Related products:Freshservice
  • June 16, 2026
  • 0 replies
  • 2 views

At the moment, if someone builds a report or schedules one - it comes from that person and if their account is deactivated manually it asks for you to transfer the report to another person. However, we have the accounts automatically disabling from M365, therefore - we would not be getting alerted that that person has a report assigned against them to re-assign to someone else.

 

It would be more beneficial if you could then choose to have the report assigned to the Service Desk email address and send from it. That way if that person leaves, then the report does not stop running or need to be reassigned.