Hoping I can get some traction on this idea as it would be massively useful to us and hopefully to others too:
Our reports typically include a manual analysis of the ticket data. This might be a couple of lines summarising a month of tickets, or a more in depth analysis of trends and specific ticket numbers, with recommendations and insights. We also typically pull in data from other systems (e.g. reporting on disk space usage) and include this in the report.
Right now I export the Freshdesk data into Excel and produce the report manually in Word so I can include this text into a single document.
Analytics lets me build a report with all the ticket data I need, but does not give me any way to include this 'extra' info not directly related to ticket statistics. This would mean I would have to send the customer two separate documents to include all the info.
I'm proposing adding a 'text field' Widget to Analytics so we could just drag the Widget in, give it a title (e.g. Insights) and type the text in. I could drag it to be the full width of the ‘page’ and make it as tall as needed, and add multiple text Widgets to cover all the extra info we need to include.
This would make Analytics truly a 'one stop' solution for all our reporting needs. Hopefully others will agree. I have raised a ticket under #5452518.
Chris
