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Android App : Save Reply As Draft

Related products:Freshdesk
  • July 26, 2015
  • 2 replies
  • 42 views

Dear Freshdesk Team 

Thank you for developing this fine product.

Is it possible to save a reply as draft in the Android version ? If not can the Freshdesk team please consider adding this feature in just like in the desktop version. Right now, after I key in my reply, it looks like my only options are to Send it or Discard all my work. This is extremely important to be able to save as draft otherwise much of the work still has to be done on the desktop.


Regards

Greg

2 replies

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  • Community Manager
  • January 3, 2020

Hello Greg,


We've made several updates to the Freshdesk app since you've raised this feature request. Right now, after you type in your reply - we automatically save what you've typed in as a draft.


Please update the app and let us know what you think. 


Hope this was helpful,

Karthik


  • Author
  • Apprentice
  • January 3, 2020

Yes I think this was addressed sometime ago. The new version works really well.