Announcement area for Agents

Hey Sam,

Thank you for writing to us here. 

We have already started work on implementing a Notifications area for the agents. This will keep them updated on the latest events and happenings within the help desk. 

Please keep writing to us and coming up with such wonderful ideas. 

Thanks,

Annapoorna 

Hi Annapoorna,

Any updates on when this feature will roll out?

Any updates?

My interpretation of Sam's request is an area in the dashboard where supervisors, administrators, or maybe even agents (based on roles??) can manually add/remove/edit certain things to it, to announce those things to multiple agents without having to have a meeting, or send an email to everyone. An example would be a policy change, "hey guys, be aware, this process changed and is done like this now" or an upgrade announcement "hey guys, we're upgrading this software next week, everyone make sure your prestaged hard drives are up to date and ready to go", stuff like that.

The way it currently works, by automatically showing who's adding comments to what ticket, and showing when there's customer replies, and/or new tickets is great, but I would really like an area where we can manually add and remove certain static topics/announcements that we want to tell everyone about without having to wait for everyone to be available for a meeting, or without having to send an email to everyone.

Any update on this feature?

Can't you just do this in the forums?  We created a forum category for tech ideas/feedback, etc, and only made it available to agents.

Granted it's not "in your face" like a scrolling banner but it can be used as a private notification area.

I like the idea of it on the Dashboard... In my techs face - so they know a server is down and we are working on it, email is experiencing issues, etc.

Hi Anna

I am a new FreshDesk customer. I really like the product so far but I am pretty worried at the very large number of ideas that are tagged as "Planned" for several years. There are plenty on this forum and it makes me wonder about the pace of innovation of the FreshDesk team.

At the very least, I'd be more careful about announcing ideas as "planned" or else such a tag won't mean much to the community anymore. I know you can't share an ETA for each development but still I'm sure FreshDesk could handle this a bit better.

Hello,

Announcements are making their way into Freshdesk soon! Watch this space closely for more updates.

Cheers!

Hello,

Happy to let you know that the announcement widgets are now available on Freshdesk. Drop us a note here if you'd like to enable the feature on your account.

Cheers!

Hello,

Announcement widget is now available for all accounts with Custom Dashboards feature.

Cheers!