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New Idea

Announcements on the new ticket form

Related products:Freshservice
  • February 8, 2023
  • 0 replies
  • 25 views

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Many of our users bother only with submitting tickets, and have favorited the /support/tickets/new URL directly. This direct URL is also used in various documentation. This means that they will never see any Announcements that may be related to the issue they are reporting, as these are only available on the main page (/support/home). It would be extremely helpful if the announcements could be listed on this page as well.