New Idea

API Access to Status Page

Related products:Freshservice

Forum|Forum|2 years ago
November 3, 2023
6 replies
206 views

+10

mbutler
Top Contributor ⭐

The status pages are great, but I think a huge improvement would be to make the statuses accessible via the API. I’d like to programmatically be able to change the status of the service given the actual status of the service without having to have to change it while we are experiencing a problem - any manual task (like changing the status of a service) while we are experiencing an outage/issue is detrimental to the team making the change.

+16

zachary.king
Top Contributor ⭐
Forum|Forum|2 years ago
November 3, 2023

@mbutler I couldn’t agree with this more! Any manual/mundane task that takes away focus from the actual pursuit of a solution is detrimental and should have some way to leverage automation to help teams remain on task. Great suggestion!

- Zach / ITOps Supervisor - ITSM

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+10

mbutler
Author
Top Contributor ⭐
Forum|Forum|2 years ago
March 28, 2024

@Ammar KB - I submitted this post a while ago. I would love to implement a status page for our organization, but not having a way to interact with the status page via the API is a deal-breaker for me which has led to us choosing to not implement it.

I’d love to have a way to implement the status page and use my workflows and automations to update the status page programmatically via the API. Is anything like this on the roadmap for this year?

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M

mattdurant
Community Debut
Forum|Forum|1 year ago
July 20, 2024

@mbutler Are you using Alert Management? If you have your alert monitoring mapped to your services, the status on the service automatically changes as alerts are opened/resolved.

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+10

mbutler
Author
Top Contributor ⭐
Forum|Forum|1 year ago
August 13, 2024

@mattdurant - I am using alert monitoring, but I don’t have them mapped to services quite yet. I’ll have to look into it a little further - thank you for letting me know!