I have searched the community and see this has been requested more than once but never seems to progress.
It utterly ridiculous that you cannot apply business hours to Hourly Trigger Updates.
For example, we have an internal process for GDPR deletion requests for data on our own system:
- Deletion request made
- Notify affected
- Wait 3 working days/72 hours
- Complete deletion and notify requester
At step 3 we change the ticket status to one linked to the automation > automation returns ticket to open after 72 hours when it’s time to action step 4.
However, the rule only works if the status is changed on a Monday or Tuesday otherwise the weekend means it moves back to open before its time to action, cluttering up the inbox.
This is one example of many ways we would like to use hourly triggers but can’t because we don’t work 7 days a week.