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New Idea

Approval reassignment permissions for Admins

Related products:Freshservice
  • December 18, 2023
  • 0 replies
  • 22 views

nparionagmail
Contributor
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It would be great to have a permission to allow certain users the ability to reassign an approval.  

Business case: An approver is out of office and admin would be able to go into the user detail and assign the delegate approver and update the in progress approvals with the updated delegate approver.

Issue statement: Yes, an approver can designate an approver.  However, there are times where the approver can not get into the system to assign a delegate approver.  And when the approval is in progress there is not away to reassign the approver.  Therefore the approval turnaround is delayed.

 

The ask is to have a permission that could be assigned such that the user can update the delegate approver. And from the approval record have the ability to re-assign an approval to a different user.