We were wondering if there was a way to set a
rule that will stop automatic approval routing for people who are already
managers?
As it stands, we have the following dispatch’r rule setup to require approval
from a user’s reporting manager whenever they request something from our
Service Catalog that costs more than $100:
The problem with this though is that if the requesting user is already defined as a manager within the company and has full permission to be approving things, that manager’s request will still be routed to the person above him.
For Example: The manager of our Geo department requests a new laptop for one of his employees. Even though this requester is already a manager and has every right to be ordering equipment within his department, this rule will still apply and route an approval to our CEO who is above him in our corporate hierarchy.
Is there a way to implement an option for conditions where a Requester Title DOES NOT INCLUDE. As of now, the only option under Requester Title is "Includes Any"
Thanks!
