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New Idea

approve tickets from Email Button

Related products:Freshservice
  • October 25, 2022
  • 1 reply
  • 65 views

afautley
Top Contributor ⭐
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In the recent October release we now have the ability to approve a request via an email. This is great! 

Instead of giving instructions to people what they have to do as below (seems like room for error..)

It would be good if you can just add a button or link which will create that email with the relevant word in the body. You would then reduce the approval method to just two clicks (one on the link, one on the send button).

 

 

1 reply

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  • Top Contributor ⭐
  • March 15, 2023

Hi, did you manage to get a response regarding this?