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New Idea

Approver groups

Related products:Freshservice
  • February 11, 2026
  • 1 reply
  • 23 views

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Whenever a service request requires an additional layer of approval, having predefined approver groups would be immensely beneficial.

As a temporary workaround, we are currently using requester groups that we label with a specific prefix.

However, for the sake of clarity, structure, and long‑term maintainability, dedicated approver groups would be a far more elegant and effective solution.

1 reply

kpatterson
Top Contributor ⭐
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  • Top Contributor ⭐
  • March 5, 2026

Yes please!!  We’ve been struggling with this for a while as we hate hardcoding specific individuals into workflows.  It’s potential to break things when someone moves or changes roles makes that a very poor approach but all we can realistically do right now.