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New Idea

Approver groups

Related products:Freshservice
  • February 11, 2026
  • 0 replies
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Whenever a service request requires an additional layer of approval, having predefined approver groups would be immensely beneficial.

As a temporary workaround, we are currently using requester groups that we label with a specific prefix.

However, for the sake of clarity, structure, and long‑term maintainability, dedicated approver groups would be a far more elegant and effective solution.