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Archive and Find/Replace function for articles

Related products:Freshdesk
  • January 11, 2019
  • 3 replies
  • 27 views

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I propose adding an archive function for old solutions that you don't need anymore but don't want to delete, either. I also propose adding a function similar to those offered by Word and Google Docs, which would be a global Find & Replace function. 

3 replies

  • Community Debut
  • January 21, 2019

I would definitely love to see a find and replace option across the Solutions feature! Would be a HUGE time saver when features/UI changes and wording needs to be updated in multiple articles!


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  • Contributor
  • June 9, 2020

Yes, I have about 1000 articles and I need to change a price that appears in many articles.  I don't even know in which articles the price appears so a global "find a place" would be an obvious and basic feature needed.


  • Community Debut
  • January 21, 2026

Do the devs still look at this? I really need a global find & replace feature!

One of our products has been renamed so now, I need to go into every article that mentions it and manually update the name. A global find and replace would save so much time and is a common feature available in most other KB platforms.