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Archive Custom Object Records

Related products:Freshservice
  • July 10, 2024
  • 2 replies
  • 48 views
G
Apprentice
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It would be great if we could archive old custom object records rather than delete them.

  • Data in the archived records should still be available when displaying old service catalog requests (deleted records cannot be displayed).
  • Archived records should not be available for a user to select from dropdowns when creating new service catalog requests.

2 replies

N
Top Contributor ⭐
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  • nickstelzerTop Contributor ⭐
  • Top Contributor ⭐
  • July 11, 2024

I 100% support this.

We are using the custom objects for a list of all our AD groups to be able to offer our users an easy way of getting access to their needed groups.

Especially regarding our audits it is very important to know who was put into which group even though it does not exist anymore.

    DanielRuff
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    • DanielRuffTop Contributor ⭐
    • Top Contributor ⭐
    • September 2, 2024

    @nickstelzer, @GregD 

    I was facing the same issue. You can simply have an additional text field (e.g. “active_group”) in the custom object with a value “yes”. In the service catalog simply filter for that value. If you want to disable this agent/group or whatever in the custom object just change this to “No”. You can also do this via API if needed.

     

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