it's a bit like this one - Move open tickets at the top of the ticket status page
Closed for Voting
Archive old topics
+12Hello,
You can sort by status in the ticket list page on any ticket view (default & custom) and it would automatically list the open tickets at the top. Also, Freshdesk now has a default ticket archiving feature that automatically archives any closed tickets with no updates over the last 120 days.
Cheers!
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