Archiving Custom Fields should be a helpful way of retaining data in old tickets and service requests when updating the forms, though it is currently not as useful as it could be. The value of an archived field disappears in old, already submitted tickets and is only taken into account by the reporting and analytics of Freshservice as this post reports:
I think it would be very helpful to still display these field values in the ticket to make it more helpful referencing old tickets.
Another improvement to the current behavior would arguably be to “hide” the archived fields by moving them to a separate tab or the side of the form builder like shared fields. With every new archived field the form becomes more confusing and harder to maintain from an admins perspective.
Is this an issue for anyone else? I’d like to hear what others think about this
