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New Idea

Are you sure? Prompt on form cancel

Related products:Freshservice
  • August 4, 2025
  • 1 reply
  • 39 views

Medic1334
Top Contributor ⭐
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I spent about 10 minutes today typing out a change request, only to get to the end and click on cancel instead of Submit so I lost all data.

It would be great from a UX perspective where if specific fields are updated (or any) before form submission, you get an “are you sure” prompt when cancel is clicked before the person loses all of their data entered accidentall.

Same logic should also apply to the incident and asset pages.

This page (as in the community) has a prompt like this (on navigation away from the page) on it

 

1 reply

Medic1334
Top Contributor ⭐
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  • Author
  • Top Contributor ⭐
  • August 4, 2025

Shameless plug for ​@mbutler ​@Daniel Söderlund :)