Currently, article visibility is restricted to folders and that makes it challenging to integrate our support-facing articles with our customer-facing articles. This is primarily helpful for those of us with large knowledge bases who have many categories. I don’t want to have to create a separate “Support Article” folder with a repeat of all of my categories under that folder in addition to my customer-facing structure.
Or at least if there’s a way to do this with the portal code and article tags that would be amazing.
