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New Idea

Asset assignment mandatory before resolving ticket

Related products:Freshservice
  • May 10, 2023
  • 0 replies
  • 23 views

nacejj
Apprentice
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Would like a feature added to the closure rules module so that agents must assign an asset to a ticket before a request or incident is resolved or closed. 

This will enable better tracking for problem management and chronic issues with certain assets.