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New Idea

Asset Column on Tickets List

Related products:Freshservice
  • September 11, 2025
  • 0 replies
  • 15 views

Captain_Rex
Apprentice
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When viewing a full list of tickets (whether all or for a specific assignment group) it would be handy to see what asset has been assigned to a ticket. Currently I see now option to add a column for Associated Asset

 

Would assist with ticket triage and trend analysis. Also potentially a future Freddy AI to suggest an asset replacement if constantly reported on.