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New Idea

Asset Management Dashboard

Related products:Freshservice
  • April 13, 2026
  • 2 replies
  • 84 views

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I would like to create a dashboard for assets.

How many laptops/phones I have in stock, how many I have in use at the moment, that kind of stuff.

At the moment, the module is not available for selection when creating a widget, and this would greatly improve the management of our assets.

2 replies

ahui
Contributor
  • Contributor
  • April 14, 2026

Hello,

My apologies, I realize that you are saying you would like to use a Dashboard!  I would also like the same!

 

I use Freshservice to do the same currently, but in Analytics.  You can create a widget that shows you Laptops or Phones that you have in stock.  You can create a metric based on Assets and filter by CI type like this:

 

 

If you want to filter by a specific location and asset state, you can also add those as an additional filter.  

 

Below is an example where I created a custom field for Hardware types that I call “Storage Location”.  I have multiple custom Storage Locations configured so that if equipment is stored in a specific closet or area at one of my offices I can see how much of each product exists in stock.  It helps me keep track of when I need to purchase additional equipment.  The storage location regularly needs to be checked by a team member and verified for this type of reporting to be successful though.

 

 


kpatterson
Top Contributor ⭐
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  • Top Contributor ⭐
  • May 13, 2026

Analytics is a great workaround but holds some delays and I know many of our agents forget it’s there vs the dashboards they see daily (and which are real-time which can be critical when issuing assets from multiple locations and agents)