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Asset Management for Freshdesk

Related products:Freshdesk
  • Mar 9, 2015 5:28 AM UTC
  • 6 replies
  • 34 views
Apprentice

Hi there,


I know you have asset management for Servicedesk but that is only good for managing internal assets. I highly recommend deploying asset management within Freshdesk, catering for the management of customer assets.


Thanks,
Celso 

6 replies

Community Debut
  • stuart_12800
  • Community Debut
  • Apr 22, 2015 11:09 PM UTC
We'd really like the ability to track customer assets and link items to tickets.
Community Debut
  • erwin
  • Community Debut
  • Jun 2, 2015 7:55 PM UTC

We also would really like to have a simple customer assets management system included in freshdesk.


It would really make this solution unique.


Contributor
  • harry
  • Contributor
  • Jun 3, 2015 10:30 AM UTC

Freshdesk also have another product called Freshservice which does this :) 

Community Debut
  • erwin
  • Community Debut
  • Jun 3, 2015 7:09 PM UTC

That is right Harry, but we would like to have an asset management system for our clients. We are a audio visual company which sells beamer, smart boards to clients and it would be nice if we could have a database of equipment we sold to our clients. Freshservice is for internal helpdesks.

Contributor
  • harry
  • Contributor
  • Jun 4, 2015 7:16 AM UTC

I understand - so managing stock. That's a good idea for Freshdesk :) 

Community Debut
  • dogando
  • Community Debut
  • Apr 8, 2016 1:50 PM UTC

As an MSP our customers need to log on and view their assets, and print reports against the assets

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