Skip to main content
New Idea

Asset Type Hierarchy

Related products:Freshservice
  • June 11, 2025
  • 2 replies
  • 36 views

azulakj
Active Contributor
Forum|alt.badge.img+2

I think it would be a good thing to allow the admin to be able to modify the hierarchy of asset types.

Right now, we have a fixed root/child items (i.e. Hardware → Computer/Printers/…..)

If for some organizational reason some type doens”t fit well for the company administrating the platform, the onlu workaround is to disable that category, rename it and create a new category where the admin want it to be, and after that still need to add the fields (and many of them already exists in the “misplaced” category).

I had the case not so long ago where the users saw that a server is a child of computer, and wanted it to be straight under the hardware node (which i can understand since a computer nowadays is a workstation contrary to a server whic is more of a “Service Station”)

 

Besides, when modifying this, after, all inventory records which were bind to that category needs to be edited to point to the new one.

2 replies

mbackwater42
Top Contributor ⭐
Forum|alt.badge.img+8
  • Top Contributor ⭐
  • January 6, 2026

Just let us drag and drop things in the Asset Types and Fields section, please!


Daniel Söderlund
Top Contributor ⭐
Forum|alt.badge.img+14

I like the idea, only think I know is hard coded to other functions is Hardware and Services. 

Work with relations as well.