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Assets / CMDB in Workflow Automator

Related products:Freshservice
  • June 25, 2019
  • 1 reply
  • 21 views

mfedele
Skilled Expert
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Today, it is not possible to action on Assets trough the Workflows (Tickets / Problems / Changes)


And for me it is not normal, Assets are in the middle of our processes and we could have the way to act / modifiy the status of a CI, in particular in case of a change.


A ticket could also impact an Asset and add info in automatic, not manually.


Thanks

1 reply

Hi Mathieu, Automations for assets is planned for development. You'll find more details here:https://support.freshservice.com/support/discussions/topics/50000000418