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Assets shared by multiple users?

Related products:Freshservice
  • July 25, 2017
  • 19 replies
  • 128 views

We're managing shared assets for multiple locations - each location has multiple users. However, it seems we have to assign an asset to a specific user for them to be able to add it to a ticket, meaning other users can't see it... 


Is there any way we can assign an asset to multiple users so they can each pull them up when submitting a ticket? (We've tried assigning to location and/or department)

19 replies