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Assign a Freshdesk Service Task to more than one field technician

  • Mar 20, 2023 12:51 PM UTC
  • 3 replies
  • 52 views

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In real life it is an everyday scenario that a complex filed service job requires 2, 3 or even more field technicians.
Therefore it is necessary to be able to dispatch more than one tech to the same Service Task.

Please make this option available in Freshdesk.

Oct 24, 2023 6:36 PM UTC

Hi there!, thanks for the feedback! I understand your concern here, however we don't have this ability planned with our native field service feature. We are working on upcoming field service integrations that would have this ability. We will get back to you once we have an update.

3 replies

Skyler42
Community Debut
  • Community Debut
  • Jul 17, 2023 8:28 PM UTC

C’mon guys, this will being a simple improvement


ayush.jain
Community Debut
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  • Community Debut
  • Oct 24, 2023 6:36 PM UTC

Hi there!, thanks for the feedback! I understand your concern here, however we don't have this ability planned with our native field service feature. We are working on upcoming field service integrations that would have this ability. We will get back to you once we have an update.


alyssia.correa
Skilled Expert
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New Idea→Open : Open for Consideration