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Assign a ticket to a group/apartment from the overview.

Related products:Freshdesk
  • Jan 13, 2012 1:57 PM UTC
  • 1 reply
  • 20 views
Apprentice

Would be easier to sort out ticket if you would have a button in the overwiew to easily assign them to different groups.

 

On the same way as you now easy can assign ticket to agents.

 

1 reply

Contributor

Hi Andreas

Please check today's update.

 

We've implemented this feature "Bulk Update", where bulk actions can be performed on Tickets, like assigning to Group and Agents etc.

 

regards
Vijay 

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