I think it’s a bit crazy that I have to publicly show that I have an admins only guide on the service catalog description when I think there should be an “agent only” description field separate to the main description where you can put instructions or additional bits of information when fulfilling a service request item.
I know you can create something which shows during the requesting stage to agents only. But I want to add something to the service catalog item itself so that when you view the ticket in the helpdesk it can show in it’s own field placeholder. Currently it looks like the below.
And like this for a requester
Although they cannot see the article as we have made it visible to techs only. It does not look very professional. It would be much better if this was not visible to the requester and instead had it’s own field when viewing the ticket with the request e.g.
It would certainly aid in providing a quick means of understanding where to go and look for advise on fulfilling the requested item
