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Assign Company Admin Role to Contact

Related products:Freshdesk
  • December 7, 2018
  • 1 reply
  • 17 views
S
Apprentice

Hi,


I'm an MSP and i add different companies and their contacts all the time, it's a waste of time and not practical for me to create each company contacts every time. I would love if there's a way to assign a customer contact as an admin to a given company so they can create accounts for their coworkers within their company on the portal.

 

So lets say I have Company A, I create their account and make user John in Company A the company admin.

 

John can sign into the portal and create contact accounts for his colleagues. 

1 reply

aravind.sundararajan
Skilled Expert
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Hello Olivier,


Welcome to the Freshdesk community. Congrats on your first post here.


It's definitely a daunting task to create contacts one by one but I'm sure if you've tried the different methods of bulk uploading contacts to Freshdesk. You can either bulk import contacts via a CSV file or use our API to create and associate contacts to a company. 


Also, you can specify the domain name for the company so that any new user reaching out to your support team will be automatically identified and become a part of the company in Freshdesk. Do you find this helpful?



Cheers!

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