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Assign group to companies

Related products:Freshdesk
  • April 9, 2012
  • 2 replies
  • 22 views
A
Apprentice
We are using groups to define different clients with different SLAs. As such, it would be nice to be able to define a default group for each company, so that when a request comes in from a specific company, it immediately gets assigned to that group. This would help us prioritize requests tremendously, and probably that of many others as well.

2 replies

aravind.sundararajan
Skilled Expert
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Hello,


We'd recently added a default Tier field for the companies in Freshdesk. You can also customise the field values and set as per your business terms. You could then use this company field information in Dispatchr' automation to automatically route tickets to a specific group in Freshdesk.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
aravind.sundararajan
Skilled Expert
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Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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