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Assign Ticket to Admin that is not in Group

Related products:Freshservice
  • October 21, 2019
  • 2 replies
  • 17 views

Admins occasionally need to be the assigned agent.  There currently isn't a way to assign without being part of a group and admins shouldn't need to be assigned to all the groups.  We used to be able to work around this from the ticket list view, but that doesn't work any more.  Will this capability come back?

2 replies