As an improvement, agents would like to have a ‘Assign to me’ as the first choice when clicking the agent name in the ticket view.
Bulk update is one of the option however we are here talking when agent is viewing the new ticket list and then assigning the tickets one by one from list view. ‘Assign to me’ as first option is better than finding by name for agent.
New Idea
'Assign to me' from the ticket listing
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