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New Idea

Associate a Service Request with an Asset

Related products:Freshservice
  • July 20, 2022
  • 0 replies
  • 28 views

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From the Associate Menu, on an asset record, it would be helpful to have Service Request as an option.  

 

Since service requests can be more structured, you can use those for asset state changes with automation and it will immediately associate the asset with a SR when the SR is raised, instead of making it a secondary step, which would eliminate technician error.