We have a 24/7 team that supports companies globally. We have different levels of support (SLA) which are based on local business hours for the specific customer. This article https://support.freshdesk.com/support/solutions/articles/98945 cover the multiple business hours setup but I must associate the Business Hours to the Companies and not to a support group.
I would appreciate any assistance in having this setup. Thanks!
+9Hello Fernando!
As per the product behavior, you would only be able to set business hours for groups. However, you can configure multiple SLA policies for various companies you support. Refer to this article to get detailed insights on the same. Feel free to drop an email to support@freshdesk.com for further queries and we would be happy to help!
Cheers!
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