Hi,
We just setup the integration between Freshdesk and Jira so our call center teams can create tickets for our development teams. We've run into an issue and I cant seem to find how to resolve it. Anytime a ticket is created out of Freshdesk it comes across with the admin user account we used to setup the integration; we were expecting that the user would come across as the person who created the ticket; subsequently any comments added via Freshdesk also come across to Jira as the default user. We are using the cloud version of Jira and all the users in freshdesk have been setup with a Jira account but that doesnt seem to resolve the issue. Anyone run into this or know how to resolve?
Image attached: We used Becky's admin account to setup the integration but Phillip actually created this ticket but everything comes across looking like Becky.
