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@Name tagging in discussion threads

Related products:Freshdesk
  • September 27, 2011
  • 1 reply
  • 23 views

It would be great to be able to @name tag users in discussion threads, as often we'll mention another member (user or admin) in a post and tagging them inline is probably the most elegant way to have a user notified that they've been mentioned.

For example, someone points out our documentation needs to be adjusted, so I reply to the user:

Thanks for pointing that John! I can tell how that part of the docs can be confusing. We'll get right on to updating it so that its relevant to the recent updates.

@Tess, can you please update the guide accordingly. Thanks :)

Tess is then automatically notified about being mentioned. There could also be a tab on the user profile to display the various posts they've been tagged in.

1 reply

aravind.sundararajan
Skilled Expert
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We're planning for a forum revamp this year and we'll look to accommodate this feature.Thanks for the suggestion.


Cheers!