Attach Multiple Files or Drag & Drop files to a ticket

I receive multiple requests from customers for this all the time. Our engineering team uses log files to trace through a client application's activity when diagnosing issues, but out customers also need to attach screenshots, multiple log files, and sometimes Excel spreadsheets of data in order to accurately describe their situation. Not being able to bulk load files to a ticket or a note is cumbersome and not a great customer experience.

+1 on being able to attach multiple files at the same time. Our team have to do it on a daily basis, basically each and every support errand, and being able to add serval files in one action would really be a time saver!

The inability to do this is very time consuming for our agents.  They are used to being able to drag and drop attachments into emails but now have to save to desktop then upload - very time consuming.

can we have a php api for

creating ticket with multiple attachement,(without fixing number for file uploads)

I;ve tried all possible ways shown in github.com/freshdesk/fresh-samples

but nothing seems to work for multiple file 

Hi,

Totally agree, please add this.

Thanks

Dan

YES PLEASE!!!!!!!!!!!!!!!

This request has been around for a couple of years now.  Surely it's not that hard to add the functionality?  We will not be renewing our contract if this function is not bought in.  We have 100 agents on a high level plan who are being affected by this.

How in all matters of funk is this still open.

Hello everyone,

The feature ready for release and we're planning to release it in batches. If everything goes well as per the plan, you should be able to see this feature in your account in a week or two .

Cheers!

Hooooooooooray!!!

Please let me know when so if required we can request it to be activated.

Thanks

Dan

My team will be so excited to hear this :)

@Daniel: It would be shipped gradually to your account in the next few days :)

@Anita : Great to know :) We're excited as well to hear your team's comments on the feature post the release :)

Cheers!

Hi,

I assume this would be on tickets, notes and new emails (Basically anywhere we have attachment handling)?

Will it also handle drag 'n' drop download as well as upload (So drag from the Browser to the PC in addition to from the PC to the browser)?

Thanks

Dan

Hi,

Any update?

Thanks

Dan

Hi,

Doesn't appear to be live yet, any ETA?

Thanks

Dan

Hello Dan,

We have rolled it out to several accounts and the response has been fairly good. We will update you the status on the GA in a couple of days.

Cheers!

Hello,

We're happy to let you know that this feature is live and has been enabled across accounts. Here's a list of features packed into this release :

Add to Response

Multiple file attachments

Drag & drop Attachments

Cheers!

Hi,

That's great.

On the "Add to Response", If I press it then it opens a reply and includes that attachment, if I press another attachment in that same reply/comment it adds that to the open reply as well (Great) but I cannot press another reply/comment attachment to add that too, it replaces all with this one??

Also will this come:

Will it also handle drag 'n' drop download as well as upload (So drag from the Browser to the PC in addition to from the PC to the browser)?

Thanks

Dan

Hi,

Any update:

On the "Add to Response", If I press it then it opens a reply and includes that attachment, if I press another attachment in that same reply/comment it adds that to the open reply as well (Great) but I cannot press another reply/comment attachment to add that too, it replaces all with this one??

Also will this come:

Will it also handle drag 'n' drop download as well as upload (So drag from the Browser to the PC in addition to from the PC to the browser)?

Thanks

Dan

Agree, Dan - drag'n'drop download would save us loads of time.