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New Idea

Attach PDF to Auto Response

Related products:Freshdesk Omni
  • October 24, 2024
  • 1 reply
  • 23 views

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When responding to a customer with AI or Auto response, the platform needs to ability to add a PDF should the customer need to fill out a standard template/form, contract, or give them a whitepaper to help them with their inquiry.

1 reply

  • Community Debut
  • October 24, 2024

Great idea and this would be a HUGE win for customers across the globe.