While researching tickets for clients, we attach things relevant to notes in the service tickets. We would love the ability to click a button that says attach previous attachments and give a check box for the ones we want to include.
For Example,
- We do screen dumps/sniptool, they may be several across a service ticket were done at different times. those we might want to attach.
- If another tech to talking to another through Private notes, and attaches something we may want to attach it.
- If the original email had attachments, we may want to include those in the reply.
If you look at the attached picture, A customer sent in a service ticket. Later in day I tested her issue and took screen dumps of each stage to show user that everything worked fine. To add these to the Reply, I have to SAVE them then re-attach them. This is counter productive.
