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Attach Teams chats to tickets as notes

Related products:Freshservice
  • Sep 22, 2026 5:25 PM UTC
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mbackwater42
Top Contributor ⭐
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We would really love to see an option to post Teams chats to a ticket as notes, private or public. Often email communications through the tickets go unnoticed or unanswered, whereas Teams is pretty much always a guaranteed way to reach a requester, but unless an Agent copy/pastes or screen shots those chats and posts them to the ticket they will just have a vague summary from the Agent’s POV at best or go completely untracked at worst. We can r-click a chat to create a ticket, why not also be able to update a ticket by posting a note?