The current process for associating existing inventory assets with Purchase Orders (POs) in Freshservice is a significant pain point. We need the flexibility to add assets already in our inventory to an existing PO, rather than being forced to create them from scratch within the PO or resort to cumbersome workarounds.
There are two primary scenarios where this limitation becomes particularly problematic:
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Expedited Asset Entry: Sometimes, we need to get assets into the system quickly. Using the bulk upload option directly within the inventory module is far more efficient than individually adding assets to a PO. However, if these assets are meant to be part of a PO, there's no streamlined way to link them later.
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Addressing Oversight and Duplication: It's not uncommon for users to forget an active PO exists. They might create, assign, and meticulously log all relevant information for an asset directly in the inventory. Currently, the only way to link this asset to its corresponding PO is to delete the existing asset, losing all its valuable associations and meticulously re-entering the data within the PO. This is a time-consuming and frustrating exercise that leads to data loss and inefficiencies.
Allowing users to simply attach or associate an existing inventory asset to an active PO would save considerable time, prevent data duplication, and maintain the integrity of asset records and their associations.
