it would be quite useful to be able to associate a third party ticket number with the call, (maybe under child tickets) so when talking to a provider for the second or third time about an issue that you have escalated to them you don't have to trawl through your stored e-Mails and notes to find their ticket number
Closed for Voting
Attaching third party ticket numbers associated with request
+5Hi Barnaby,
Did you try configuring custom fields in Tickets for storing the third-party ticket numbers? More information can be found here - https://support.freshservice.com/support/solutions/articles/154126-customizing-ticket-fields
Let me know if this is useful.
-
Sundar
Product @ Freshservice
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.