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Attachment functionality

Related products:Freshdesk
  • July 17, 2014
  • 1 reply
  • 18 views
S
Apprentice

Today we need to attach a folder with a ticket to share a screenshot. Some new technologies allow to copy/past in the text a screenshot to attach it. This will improve a lot the customer experience. Thx

1 reply

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


You can add images inline to the ticket or add them as an attachment in the ticket reply. Also, Freshdesk now supports drag n drop of image attachments wherein you can quickly move over the files from your desktop.


Cheers!

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