One of our users remarked that she’d find it convenient if a ticket would display whether or not it contained an attachment. This could be similar to the paperclip icon next to an email in outlook . I looked for it within the Freshdesk settings, but I was unable to find it.
It would be nice to have this feature in Freshdesk.
Closed for Voting
Attachment icon with ticket
@Joeri @Angelica
This sure is one of the popular asks from our crowd!
At present, neither the card view nor the table view of the ticket list page identifies tickets with attachments in them, something that the email clients like Gmail and Outlook offer. Our product managers are exploring the scope of implementing this feature soon and you could follow us here for more updates.
Cheers!
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