Attachment Management

I was just about to raise the same query!!! Is there some sort of freshplug that can show all attached files within a ticket view?

Cheers,

Grant

I migrated from Zoho and that is the only feature I feel like Freshdesk is lacking. It would be nice if all attached documents were shown in the sidebar or something.

Thanks Grant, that would be a huge help.

Clayton

Ah yes this reminds me!  If you navigate to Admin > Integrations > Freshplugs.  Create a new plug, select the option to show the widget in ticket view.

Enter the following:

<div id="showing_all_attachments"><h3>All Attachments</h3><div class="all_atachments"></div></div>

<style>
  #showing_all_attachments h3{
    margin: 10px 0;
    font-size: 18px;
    font-weight: 300;
  }
  .all_atachments li{
      border-bottom: 1px #e8e8e8 solid;
      -webkit-border-radius: 4px;
      border-radius: 4px;
      padding: 5px 10px;
      color: #1272de;
      font-size: 12px;
      margin: 5px;
      display: block;
      float: none;
      min-height: 20px;
      height: auto!important;
      min-width: 100px;
    }
  .all_atachments .attachment-type {
    margin: 5px 0;
    padding: 3px 0 3px 25px;
    width: auto;
    height: 14px;
    display: block;
  }

</style>


<script type="text/javascript"> 
  
  jQuery('#TicketProperties').insertAfter(jQuery('#showing_all_attachments').parent().parent());
  jQuery('#TimesheetTab').insertAfter('#TicketProperties');
  jQuery('#ToDoList').insertAfter('#TimesheetTab');
  
  jQuery(document).on("ticket_view_loaded",function(event,data){
    var checkDom = setInterval(function(){
      if(jQuery('#show_more').length > 0){
          jQuery('#show_more').trigger('click');
          clearInterval(checkDom);
      }
    },500);
  });
    
   var timer = setInterval(function(){
    if(TICKET_DETAILS_DATA['total_notes'] == jQuery('#all_notes .conversation').length){
      if(jQuery('.attachment_list li').length > 0){
        jQuery('.attachment_list li').each(function(){ 
         	var clone = jQuery(this).clone();
          jQuery(clone).appendTo('.all_atachments');
        });
      }
      else{
        jQuery('.all_atachments').append('<p>There are no attachements</p>');
      }
      	clearInterval(timer);
  	}
  },500);
  
</script>

   That should be you.

Cheers,

Grant

Thanks Grant! That's fantastic! I dont suppose you have one to put the To Do List on the Ticket View Page?

Many Thanks

Steve

I've never thought of that before - that would be pretty cool, I don't unfortunately however I'm sure if you email support@freshdesk.com one of the team will be able to write one up for you - keep me in the loop - may want to trial that out.

Ponder even further if the existing to-do panel can be expanded to show

To Do List

- Current Call

-x

-y

- All Calls

-a

-b

-etc

I like that idea but I'd be happy with just what is there now, I have started a new page on the feature requests page so if people can like it, maybe we can get it added.

Right now we feel the Dashboard isn't much use other than the To Do list and having to go there just for that makes the To Do list harder to use as its not there in your face on the page you are using 90% of the time

Hi,

Attachment Manager app helps you to manage all ticket related attachments in a single location. Once installed, the attachments on the ticket *includes both original description & note attachments* will be made available to access/download from the sidebar.

Cheers!