It would be a great feature if Freshdesk could identify the words ‘Attach’ or ‘Attachment’ in our replies to a client, and then look to see if we have attached a file to the reply – if no attachment exists, Freshdesk should ask if we have forgotten to attach one…….gmail does this and it’s a very intuitive function that reduces the risk of forgetting to attach an attachment.
I think this would be an awesome Freshdesk feature.
+12Hello,
This is an inbuilt feature on the MINT interface. In case if you're using the old interface,you can install the app from our marketplace listing here.
Cheers!
Good morning Aravind,
We just noticed it in the Dutch version, in other languages I haven't been able to reproduce. What are the triggers and where are they listed?
Kind regards,
Paul
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