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Attachment status visualization in ticket list

Related products:Freshdesk
  • December 10, 2015
  • 0 replies
  • 8 views

It would be great if the ticket overview could display which incoming tickets that had attachments and also which tickets where too large attachments (>15 mb) have been removed. By having the last option we could respond to our customers a lot faster to point out that we haven't received their file(s) and ask them to use a external file transfer service.

See mock-up below.